SecureAuth IdP / Identity Platform: All
Description: Using HelpDesk realm, Help Desk agent is unable to add Manager’s Name on a user’s profile in Active Directory.
Cause: This field cannot be added using manager’s sAMAccountName (or any other AD attribute) instead it requires the manager’s distinguishedName.
Resolution: The default AD attribute for Manager’s Name is ‘manager’ and it accepts the value in the form of a distinguishedName.
In order to update this attribute using HelpDesk realm, follow the steps below:
In Data Tab, map a SecureAuth IdP property (for ex: AuxID1) with this attribute (manager).
Under Post Authentication Tab | configure Helpdesk Page | set AuxID1 as 'Show Enabled'.
Access HelpDesk realm | Pull the user you want Manager's Name updated on | Enter manager's DN in the field | hit Update.
SecureAuth Knowledge Base Articles provide information based on specific use cases and may not apply to all appliances or configurations. Be advised that these instructions could cause harm to the environment if not followed correctly or if they do not apply to the current use case.
Customers are responsible for their own due diligence prior to utilizing this information and agree that SecureAuth is not liable for any issues caused by misconfiguration directly or indirectly related to SecureAuth products.