Internet Explorer not working with Device/Browser Fingerprinting

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Version Affected:  9.2 - 19.07

Description:  

Internet Explorer hangs on realms configured to use Device Recognition using Fingerprints, However it does work with Universal Browser Credential.  Other browsers appear to be unaffected.

 

Cause:  

If Compatibility View is enabled in Internet Explorer, it prevents the fingerprinting scripts from successfully completing.

According to our current compatibility requirements for browsers, at least IE version 10 is required:
https://docs.secureauth.com/display/KBA/SecureAuth+Compatibility+Guide#expand-Browser

IE compatibility view emulates IE 7, so that's why it's not working as expected.

 

Resolution:  

If fingerprinting is required then Compatibility View in IE must be disabled for the DNS address(es) of the IdP(s)

 

 

SecureAuth Knowledge Base Articles provide information based on specific use cases and may not apply to all appliances or configurations. Be advised that these instructions could cause harm to the environment if not followed correctly or if they do not apply to the current use case.

Customers are responsible for their own due diligence prior to utilizing this information and agree that SecureAuth is not liable for any issues caused by misconfiguration directly or indirectly related to SecureAuth products.

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