When testing SMS OTP, seeing error on the page "Unable to use the selected registration method"



When testing SMS OTP, an error occurs on the page saying "Unable to use the selected registration method.", and the Warning.log file for the Realm contains the following error:

 "The token provider cannot get tokens for target 'http://uscloud.secureauth.com/SmsService/SMS.svc/msg'".



The IdP could not communicate with the SecureAuth cloud via HTTP.



1. Open the  IdP console and click on Admin Realm | SecureAuth0 Realm | System Info tab

2. Scroll down and locate "SMS Use WSE 3.0:"  drop down and change its value from True to False.

3. Underneath the above drop down locate "SMS URL:" and change http to https and then take out the "msg" from the end of URL so that the URL will become  "https://us-cloud.secureauth.com/smsservice/sms.svc then save the changes.

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