Radius Error: Invalid Oath value Unknown factor id ''

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    Applies to:
  • Legacy SecureAuth IdP
Deployment model:
  • On Premises
  • SecureAuth IdP Version affected: 9.1
    Description: When trying to use Radius with SecureAuth 9.1 TOTP always fails with the following error

    Invalid Oath value. status: invalid; message: Unknown factor id ' ' .

     

    unknownfactor2.png

    Cause: API bug


    Resolution: 

    This is fixed in the first 9.1 Hotfix.

    You can download and install the latest 9.1 Hotfix to resolve this issue.

    https://secureauth.sharefile.com/d-s1eff7a2f44b4e8d9

    1. Take a snapshot of the VM

    2. Download the zip file on your desktop machine

    3. Copy it to the server

    4. Extract all to D:\9.1.0-34

    5. Right click on run_hotfix and select run as administrator

    6. Follow the prompts to install

    This will install the hotfix and fix the issue.



    SecureAuth Knowledge Base Articles provide information based on specific use cases and may not apply to all appliances or configurations. Be advised that these instructions could cause harm to the environment if not followed correctly or if they do not apply to the current use case.

    Customers are responsible for their own due diligence prior to utilizing this information and agree that SecureAuth is not liable for any issues caused by misconfiguration directly or indirectly related to SecureAuth products.

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