SecureAuth IdP Upgrade Process

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This guide assists customers preparing to upgrade the software on their SecureAuth IdP appliance(s) and describes best practices to ensure a successful process.

The procedures in this guide pertain to upgrading the SecureAuth IdP software version – not upgrading the appliance or Virtual Machine (VM) on which SecureAuth IdP runs.

Step 1: Request Step 2: Assessment Step 3: Backup Step 4: Upgrade
All upgrade requests must start with a ticket in the SecureAuth support system and contain the information listed below
  • Company Name
  • Customer Support Contact (CSC) phone and email address
  • Contact hours the CSC is available and and time zone of CSC
  • The version of SecureAuth IdP software currently present on the appliance(s)
  • Information about any customized code present on the appliance(s)

 Citrix ShareFile

SecureAuth uses Citrix ShareFile to securely distribute support files to customers. In order to download the updater, a SecureAuth Support Engineer will need access to https://secureauth.sharefile.com

If corporate IT Security policies do not allow for access to ShareFile, alert the Support Engineer prior to the upgrade so an arrangement can be made for an alternative download method.

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