Knowledge Base

Support Policies

Forgotten Passcode Pin

SecureAuth IdP Version affected:  All
 
Description: 
When a User has forgotten their PIN for the Passcode app, it is not possible to reset the pin.

For security, we wipe out all passcode data after 10 failed pin attempts.
 
 
Cause:
It's more secure to make a user re-register as they can then set a new passcode after going through the registration workflow, including any MFA that has been configured on the registration realm.

 
Resolution: 

To set a new PIN, please do the following

1. Enter an Incorrect PIN 10 times. Warning: This wipes out all Passcode data

2. This will bring you to this screen

3. Click Add Account.

4. You'll be prompted for the registration URL. 

5. Once you complete the registration process again, you can set the new PIN.

 
SecureAuth Knowledge Base Articles provide information based on specific use cases and may not apply to all appliances or configurations. Be advised that these instructions could cause harm to the environment if not followed correctly or if they do not apply to the current use case.
Customers are responsible for their own due diligence prior to utilizing this information and agree that SecureAuth is not liable for any issues caused by misconfiguration directly or indirectly related to SecureAuth products.

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