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Data Tab Test Connection fails with 0x80005000 error

SecureAuth IdP Version affected: All


Description: When editing the connection settings in the Data Tab, the test connection fails with Unknown Error 0x80005000

80005000.png

Attempting to login gives "Invalid User"

Cause: The LDAP connection string is invalid


Resolution:

Correct the LDAP Connection String.

Here is a list of valid formats

1. To talk to a DC, use the Format

LDAP://servername.domain.com/dc=domain,dc=com

2. To talk to any DC in the domain, use the format

LDAP://domain.com/dc=domain,dc=com

3. To talk to the Global Catalog server, use the Format

GC://servername.domain.com/dc=domain,dc=com


SecureAuth Knowledge Base Articles provide information based on specific use cases and may not apply to all appliances or configurations. Be advised that these instructions could cause harm to the environment if not followed correctly or if they do not apply to the current use case.

Customers are responsible for their own due diligence prior to utilizing this information and agree that SecureAuth is not liable for any issues caused by misconfiguration directly or indirectly related to SecureAuth products.

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