Knowledge Base

Support Policies

Failed to decrypt using provider 'RsaProtectedConfigurationProvider'

SecureAuth version affected:

8.1.1, 9.0.1

Description:

After upgrading from 8.1.1 to 9.0.1, you receive one of the following errors when you browse to any of your realms from a browser within the IdP appliance:

  • An error in the authentication has occurred. Please Try Again. If the error persists, please contact your Administrator.
  • Failed to decrypt using provider 'RsaProtectedConfigurationProvider'. Error message from the provider: The RSA key container could not be opened.

Screenshot of the error with custom error turned on:

Screenshot of the error with custom error turned off and viewing from the IdP server:

Cause:

N/A

Resolution:

  • Run the Machine Key Tool to ensure that the proper permissions are set.
  • If the Machine Key Tool didn't do the trick, in IIS, check the application pool(s). See if the Identity is set correctly across all the pools.
    • If required to update, right click on the desired Application Pool -> Advanced Settings -> Update the section for [Process Model - Identity] 

 

Have more questions? Submit a request

0 Comments

Please sign in to leave a comment.