Knowledge Base

Support Policies

SecureAuth Error 3

Description:
When selecting a registration method and clicking submit, the SecureAuth "Error 3" message appears.


Cause:
This error can be caused by various factors. Here are a few things you can check for before contacting SecureAuth Support for assistance:

  • Time on SecureAuth appliance
  •  Browser connectivity to x509.multifactortrust3.com


Resolution:

  • Check the time on the SecureAuth Appliance to ensure it is correct in order to meet the 10-minute threshold requirement.
  • Verify the browser connectivity to x509multifactortrust3.com to see if web services are accessible. 
  • Try SMS or Telephony and hover over the red "Unable to use selected registration method, please choose another method" for more details on the error message.

 

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