Transparent SSO realm not working for some users.

Version Affected:  22.12

Description:  

Using a Transparent SSO realm which uses a custom token may fail for some users.

Cause:  

When using Transparent SSO and a Custom Token for Password, users will run into this issue if their password contains a comma.

Resolution:  

Have the user change their password and not use a comma.

A defect ID of EE-3292 has been created for this defect and will be resolved in a future hotfix.

Special Considerations (optional as needed):  

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SecureAuth Knowledge Base Articles provide information based on specific use cases and may not apply to all appliances or configurations. Be advised that these instructions could cause harm to the environment if not followed correctly or if they do not apply to the current use case.

Customers are responsible for their own due diligence prior to utilizing this information and agree that SecureAuth is not liable for any issues caused by misconfiguration directly or indirectly related to SecureAuth products.