Knowledge Base

Support Policies

OTP Timeout Issue

Problem:

When sending a OTP code via e-mail, sms, or voice, the user is unable to receive the messages fast enough and the session times out.  

Solution:

The OTP browser screen is linked to the "Session Timeout" configuration on the "Workflow" tab.  

By adjusting the Idle Timeout Length, you will adjust how long it takes for a session to timeout, thus allowing your users more time to input their OTP code in.  

 

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