Knowledge Base

Support Policies

OTP Timeout Issue


When sending a OTP code via e-mail, sms, or voice, the user is unable to receive the messages fast enough and the session times out.  


The OTP browser screen is linked to the "Session Timeout" configuration on the "Workflow" tab.  

By adjusting the Idle Timeout Length, you will adjust how long it takes for a session to timeout, thus allowing your users more time to input their OTP code in.  


SecureAuth Knowledge Base Articles provide information based on specific use cases and may not apply to all appliances or configurations. Be advised that these instructions could cause harm to the environment if not followed correctly or if they do not apply to the current use case.


Customers are responsible for their own due diligence prior to utilizing this information and agree that SecureAuth is not liable for any issues caused by misconfiguration directly or indirectly related to SecureAuth products.


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