SecureAuth version affected: All
Description: FileSync Helper is a tool that functions exactly like Reset-File-Perms, without the IIS reset that Reset-File-Perms requires. Like Reset-File-Perms, it can be used to reconfigure the file shares or permission settings for realm(s) that are not properly syncing. This is a typical behavior for newly created realms, post FileSync installation, that where created using the Admin Console's API instead of the RealmManagementTool, as we recommend.
Click Here to download SAFileSyncHelper from our ShareFile portal.
- Once downloaded, move the zip file to all servers integrated with FileSync.
- Right-click the zip file, open Properties and check to see if the zip file is blocked. If so, check the Unblock checkbox and click OK. If the file is not blocked, an Unblock option will not appear.
- Extract the zip file and place sub-file SAFileSyncHelper into the following directory:
- From that directory, right-click SAFileSyncHelper.bat and select Run as an administartor.
- Two menu options will appear:
1 Update: All
This option goes through every realm's file directory, reconfiguring each one with the proper files shares and rewarding the FileSync service account the required file permissions.
2 Update: Intelligent
This option goes through each realm's file directory, checks if the proper files are shared, and checks if the proper permissions are rewarded to the FileSync service account. FileSync Helper will only reconfigure any needed shares/permissions that are not already given.
- Select an option by inputting either 1 or 2. Then press Enter.
Either option should fix problem realms that are not syncing, without causing the small outage that comes from resetting IIS.
Newly Created Realms Won't FileSync, Post Installation