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Support Policies

February 22, 2017 -- Reports of Significant Delays for SMS

February 22, 2017 -- We have received reports of significant delays for SMS. We are currently investigating those reports and will provide up-to-date information on here and on our SecureAuth status page below.

Update #1: We have routed all SMS traffic to a secondary provider. We are continuing to work with the primary provider to determine the root cause and will update this incident as more information comes in. We apologize for the inconvenience and thank you for your patience.

Update #2: Issue has been resolved. More info is on our status page below.


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