Knowledge Base

Support Policies

This site can't be reached while using Google Chrome

Issue: If you are using Google Chrome (Ver. 56.0.2924.87) on your IdP appliance and you happen to come across this page: 

You will not be able to log onto the SecureAuth admin console or any of the realms.

Cause: This version of Google Chrome does not support our SHA-2 EDCSA certificate.  

Solution: You may purchase your own publicly trusted certificate (,,, etc.) and bind it to IIS or you may use another browser (Internet Explorer, Firefox, etc.).  

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