Knowledge Base

Support Policies

This site can't be reached while using Google Chrome

Issue: If you are using Google Chrome (Ver. 56.0.2924.87) on your IdP appliance and you happen to come across this page: 

You will not be able to log onto the SecureAuth admin console or any of the realms.

Cause: This version of Google Chrome does not support our SHA-2 EDCSA certificate.  

Solution: You may purchase your own publicly trusted certificate (GoDaddy.com, digicert.com, symantec.com, etc.) and bind it to IIS or you may use another browser (Internet Explorer, Firefox, etc.).  

 

SecureAuth Knowledge Base Articles provide information based on specific use cases and may not apply to all appliances or configurations. Be advised that these instructions could cause harm to the environment if not followed correctly or if they do not apply to the current use case.

 

Customers are responsible for their own due diligence prior to utilizing this information and agree that SecureAuth is not liable for any issues caused by misconfiguration directly or indirectly related to SecureAuth products.

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