Knowledge Base

Support Policies

SecureAuth Authenticate (iOS): Push Notifications and/or Login Requests Not Displaying After iCloud Restore

SecureAuth Authenticate App Version: All

Description: 

When restoring the SecureAuth Authenticate app from an iCloud backup, push notifications and/or login requests do not work. Time-based, one-time passcodes will work without any issue. This issue may be seen more commonly with the release of the iPhone X.

Cause: 

The push notification token that is stored is unique to each device. When the app is restored from a backup, it uses the previous device's key, which causes the push notifications and/or login requests to not be displayed.

Resolution: 

Delete the SecureAuth Authenticate app from the device, and re-install the app from the Apple App Store. 

 

SecureAuth Knowledge Base Articles provide information based on specific use cases and may not apply to all appliances or configurations. Be advised that these instructions could cause harm to the environment if not followed correctly or if they do not apply to the current use case.

Customers are responsible for their own due diligence prior to utilizing this information and agree that SecureAuth is not liable for any issues caused by misconfiguration directly or indirectly related to SecureAuth products.

Have more questions? Submit a request

0 Comments

Please sign in to leave a comment.