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Error Attempting to Administer a Newly Created Realm

SecureAuth IdP Version Affected: 9.1

Description: 
When using the Admin Console to access a newly created realm, created using the Realm Management Tool, the admin console errors out with "An Authentication error has occurred..."

Upon turning off Custom Errors, the true error is revealed as 
Could not find a part of the path D:\SecureAuth\SecureAuthX\Themes

 

themes.PNG

Cause:
This issue occurs when the RealmManagementTool is in a "Blocked" state. Windows prevents it from working correct and so the realm is only partly created.
 
Resolution:
 
1. Navigate to the RealmManagementTool folder
D:\D:\MFCApp_Bin\Extras\RealmManagementTool
2. Right click on RealmManagementTool.bat and select Properties
3. Click on Unblock and click OK.
block.PNG 


This will fix the issue. You can now use the tool to delete the malformed realm and re-create it.
 
SecureAuth Knowledge Base Articles provide information based on specific use cases and may not apply to all appliances or configurations. Be advised that these instructions could cause harm to the environment if not followed correctly or if they do not apply to the current use case.
Customers are responsible for their own due diligence prior to utilizing this information and agree that SecureAuth is not liable for any issues caused by misconfiguration directly or indirectly related to SecureAuth products.

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