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Key File Not Updating

SecureAuth version affected: All

Description:

The key.file in your SecureAuth folder is not updating; thus causing your SecureAuth server to spit back a license is corrupt or expired.  

Cause:

One of the many causes that could be for this is because the key.file does not have access to our cloud services.

Resolution: 

Verify connection to the cloud services.

 

  1. First check by going to the following URLs to ensure connectivity is there:
    https://cloud.secureauth.com
    http://cloud.secureauth.com
    https://trx.secureauth.com
    http://trx.secureauth.com

  2. After all the sites are able deemed as reachable, please check the Test TRX log service URL button in the System Info tab.  Here are a few errors that are possible:




  3. For this error, please check the certificate's private key to make sure the proper users are granted at least read rights to it, such as Network Service and Authenticated Users.





  4. From there, try running the Test button again to see if it passes.  In our case, we have another error as follows:

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