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Support Policies

Unable to Populate Groups in Role Based Access Control

IdP Versions Affected: 9.0.x

Causes: When migrating from an older version of the IdP to a new version, the SecureAuth/Admin/WebConfig folder, references a certificate that is not on the appliance thus not populating the group field in Rose Based Access Control. 

Resolution: Change the serverCertSN to a personal certificate that is used on the IdP.  This should now populate the groups.

SecureAuth Knowledge Base Articles provide information based on specific use cases and may not apply to all appliances or configurations. Be advised that these instructions could cause harm to the environment if not followed correctly or if they do not apply to the current use case.


Customers are responsible for their own due diligence prior to utilizing this information and agree that SecureAuth is not liable for any issues caused by misconfiguration directly or indirectly related to SecureAuth products.

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