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"Error Retrieving Contact Information" when using OpenLDAP


When attempting to Login to a realm that is configured to use OpenLDAP, the user sees the error "Error Retrieving Contact Information" and they cannot proceed.



An issue with the connection string for the ProfileProvider prevents SecureAuth from retrieving the Users properties



  1. Change the ProfileProvider to “Same as above” = False
  2. Set the Directory Server as “AD-LDS” (even though you are really still using OpenLDAP)
  3. Fill in the rest of the details exactly the same as your OpenLDAP Membership Connection Settings
  4. Save settings and test


Waiting to be fixed in a future release of SecureAuth





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