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Passcode App Error with MacOS: Invalid web address. Try again.

Affected SecureAuth IdP Versions: All

Description:

When using a new MacOS computer, the SecureAuth Passcode app will display the following error:

Mac_Invalid_Web_Address.png

Cause: 

TLS 1.1 and/or TLS 1.2 is disabled on the SecureAuth server. In unique cases, some customers have TLS 1.1 or 1.2 disabled on the SecureAuth server. The Passcode app becomes unable to negotiate a SSL connection, which returns the error: Invalid web address. Try again.

Resolution:

Enable TLS 1.1 and/or TLS 1.2.

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